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Frequently Asked Questions about Connectivity

The Performance and Bandwidth FAQ has moved to its own page.

The ADSL and xDSL FAQ has moved to its own page, too.

Q: What are the geographic areas that offers service?
In the same approximate areas covered by the 972, 214, and 817 area codes. Roughly, this corresponds to the Dallas/Ft. Worth metroplex.

Q: Why is so excited about ISDN?
Because finally here is a technology that gives you more for less. For many cases, ISDN service provides a very cost effective solution that not only is performance oriented, but provides increased telephone capabilities as well. Please see our page on ISDN recommendations for more information.

Q: So, what is this 2WDOD stuff?
It is a circuit switched ISDN technology, which allows you greater bandwidth to the Internet than analog connections with greater flexibility and features, at about the same cost. For more information see our page on What is ISDN Two Way Dial On Demand?, or Typical Configurations, or see our pricing information at Dialup Services.

Q: Can multiple computers simultaneously use a single ISDN connection to
Yes - the best way to do this is to have a simple, low cost ethernet LAN with your computers attached to it. There are no extra charges for this, and it is a common configuration. Any computer on the LAN can use the Internet connection.

Q: What is the average amount of usage for 2WDOD circuits?
Wow, that is a hard question because of all the different types of usage patterns (businesses, personal users who do business at home, personal users who use the internet to play interactive games, and personal users who just do casual web surfing...) For all of the 2WDOD users, the average monthly usage is slightly less than 30 hours per month. If we factor out businesses, the average usage falls below 20 hours a month, with an average call length of 47 seconds. Just for comparison, our average connection length for analog users is about 30 minutes.

Q: What happens if I use more than the 20 hours in a month?
The next billing cycle, we bill you for the overage. For example, if you paid for 20 hours, but used 25 hours, then we bill you for that month only an additional $10 (the next tier rate).

Q: What if I consistently use over 20 hours a month?
That is ok with us. We just want to make sure that there are no problems that are keeping the line up when it is not being used, so that you do not receive a bill that is unexpectedly high. You can always easily check your usage via our web page.

Q: Is there some type of usage where 2WDOD is not appropriate? That is another hard question! The answer depends on a lot of factors. In general, 2WDOD will start to accumulate a lot of time when you're using some type of streaming technology (like streaming audio/video, or QuakeWorld) because streaming technologies are constantly passing data (hence the name streaming) which keeps the circuit connected. Depending on how much you use these streaming services, it might be cheaper to go with a dedicated connection, or a lower bandwidth analog connection (if the streaming service can tolerate analog data rates).

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